Frequently Asked Questions

 

-How do I purchase a gift certificate?

Please call our Corporate Office at (401) 849-6612, visit any KR store location, or email us at Contact@KarolRichardson.com . You may also purchase via our online boutique. 

-How do I join the Karol Richardson mailing list?

Please see the “Contact” page for mailing list sign up.

-HOW DO I GET A JOB AT KR?

We are always interested in finding dynamic and enthusiastic people to be part of our team! Please email resumes to our Corporate Office Manager at Brittany.karolrichardson [at] gmail.com.

-Do you ever have sales?

Yes we do. Twice a year, we host a Warehouse Sale, when the stores are transformed into a bargain hunter’s paradise. Past collections, samples from new and existing lines, and accessories from every season are greatly reduced 50-85% off! Our Cape Cod Warehouse Sale is held in the Wellfleet location in November. It begins on Black Friday and runs all weekend. Our Newport, RI Warehouse Sale is held in early February. Be sure to sign up for our mailing list here or follow us on Facebook to ensure you receive your reminders.

We also host a Spring Sale each April in our Wellfleet location to kick off the season. 

Lastly, we offer special promotions throughout the year to members of our VIP Text Club members. To join our Newport VIP Club, simply text "KRVIP" to 51660 and follow the prompts to sign up. To join our Wellfleet VIP club, text "SHOPKR" to 51660 and follow the prompts. By doing this, you will be kept up to date on new arrivals and upcoming in-store events, as well as receive exciting promotions, exclusively for VIP Club members!

-IS KAROL A REAL PERSON?

Yes. You can read all about her on our “About” page!

 

 


Information

KR Return Policy

  • Full priced merchandise purchased in Karol Richardson Boutiques may be returned for store credit within 14 days of sale, provided tags are still attached, and item is returned to us in the condition in which it was sold. No refunds will be given. Store credit does not expire, and can be used at any Karol Richardson store location. 
  • Special orders and reduced merchandise may not be returned or exchanged. Certain items, such as shoes and jewelry are also final sale, and may not be returned or exchanged. 
  • Returned goods must be unwashed, unworn, and not altered in any way.  Original receipt must accompany any return. 

KR Shipping Policy

  • All orders are shipped and delivered via UPS on business days only (Monday through Friday), excluding holidays.  
  • At this time, we do not offer Saturday delivery.
  • Karol Richardson can only ship within the Continental US, Hawaii and Alaska. Unfortunately at this time, we are not able to ship to the US Virgin Islands, Puerto Rico or Guam.
  • We cannot ship to PO Box or APO/DPO/Military addresses. We do not ship internationally.

Rates for shipping and handling are as follows:

 

UPS GROUND

  • $0- $500              $15
  • $501- $1000        $25
  • $1001- $1500      $30 
  • $1501- $2000      $40
  • $2001-$2500       $45
  • $2501- $3000      $50

3 DAY SELECT        

add $30

2ND DAY AIR         

add $50

KR DISCOUNT POLICY

We do discount merchandise on occasion. Please note, when accepting any form of discount at Karol Richardson (i.e. sale, promotion, damage discount, coupon, etc…), the following policies apply:

  • All discounted merchandise is FINAL SALE. No returns or exchanges will be accepted.
  • No discounts will be given on past purchases or special orders.
  • Discounts are not valid on “Look Box” service.
  • Discounts may not be combined. (i.e. a coupon can not be used on already reduced merchandise.)